Privacy Policy
Last updated: 19 May 2026
At Crumb (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use and protect your information when you interact with our website, venue, events, mailing list or social media channels.
Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Billing information
Reservation or event details
Purchase history
Dietary information you voluntarily provide
Social media usernames or interactions
Website usage information including cookies and analytics data
User-generated content you tag or share with us
How We Collect Information
We collect information when you:
Place an order online
Join our mailing list
Submit an enquiry
Attend an event
Enter a giveaway or promotion
Interact with us on social media
Visit our website
We may also collect information through third-party platforms including payment processors, email marketing providers, website analytics tools and booking systems.
Why We Collect Information
We use your information to:
Process orders and bookings
Communicate with you about your enquiry or purchase
Send marketing emails and venue updates
Improve our products, services and customer experience
Analyse website and campaign performance
Run events, promotions and community activations
Meet legal obligations
Marketing Communications
If you subscribe to our mailing list, we may send you updates about:
New menu items
Events
Collaborations
Product launches
Promotions
Venue news
You can unsubscribe at any time using the unsubscribe link in our emails.
Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality and analyse visitor behaviour.
We may use services including Google Analytics and Meta Pixel.
You can manage cookie preferences through your browser settings.
Sharing of Information
We may share personal information with trusted third-party providers who assist us in operating our business, including:
Payment providers
Booking systems
Website hosting providers
Email marketing platforms
Analytics and advertising providers
Professional advisers
We do not sell your personal information.
Security
We take reasonable steps to protect your information from unauthorised access, misuse or disclosure.
However, no digital transmission or storage system is completely secure.
Access and Corrections
You may request access to the personal information we hold about you or request corrections by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website.
Contact
For privacy-related enquiries, contact:
Crumb
Email: hello@crumb.coffee
Website: crumb.coffee